HOW LONG DOES IT TAKE TO HAVE SHOES MADE?

Order Processing & Shipping

How long does it take to have shoes made?

Once your payment is verified, your order will start immediately and take approximately 4-5 weeks to be completed. Your order then be shipped to you at that point.

*Please note that these are Canada Post’s estimates and delivery times may vary

All International Orders

Sent via DHL Express and will arrive within 2-4 Business Days. Our DHL on demand delivery service will also notify you via email or SMS to manage your delivery options.

How do I track my order?

Once your order has been dispatched, we will send you an email with all of your tracking information so you can track the progress of your package.

How much will I pay for shipping?

  • Free Standard Shipping is available Worldwide on all orders.
  • Expedited shipping is available at the cost of the consumer.

Will I be charged international duties and taxes?

Your order may be subject to international duties and taxes, which are levied once a shipment reaches your country. SOLE cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Please contact your local customs office for further information.

Payment Methods

What payment methods do you accept online?

  • We accept payment via any major Credit Card and PayPal.

Warranty and Returns

What is the warranty on my SOLE Custom-made shoes?

  • Every SOLE Custom-made shoe comes with a 1 year Manufacturer’s Warranty.
  • Our Warranty covers any mechanical defects arising from your footwear. Basically, if the shoes aren’t functioning properly, and it hasn’t been caused by normal wear and tear, we will repair or replace your product free of charge. The warranty does not cover water damage, excessive leather damage, scratches on the shoes, or theft. We ask that you provide an image of the damaged belt (sent to info@yourcustomshoes.ca) and proof of purchase.

What is your RETURN POLICY?

  • If you need to return your shoes, for any reason, get in touch with us within 30 days of placing your order for a return or store credit.
  • If you purchased the item at full price, a full refund or store credit will be available.
  • If you purchased the item using a discount code or during a clearance/mark down sale, only store credit is available.
  • It is your (the customer) responsibility to cover the cost of return postage. SOLE does not cover this cost. SOLE cannot be held liable for items that are lost or damaged during the return shipping process.

Can we return the item to a SOLE store location?

Currently (2025), we are mainly online and at various trade shows. You can return your item in person to our Thorold, Ontario address if you live in reasonable distance, unless you follow along on our social media and find us at one of the various trade shows we do throughout the year.